Welcome to GO-Bag Tactical

Loading...

You have no items in your shopping cart.

Customer Service

Shipping & Delivery

Turnaround
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers
We use the following carriers to deliver our orders:
USPS
UPS
FedEx
DHL ( International only)

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Anonymous Orders
Anonymous order will not ship until payment has been received.

Privacy & Security

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?
Your information is only used to fill your order. We do not resell or diseminate your information to ANYONE, EVER.

Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

Anonymous orders
Customers wishing to forgo the standard internet purchasing process may order anonymously by calling a sales representative at 1-800-555-5555  (See ordering terms)

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your item must return the item within 30 days of your purchase.

1. Please go to our Contact Us page and fill out our contacts form to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
    GoBagtactical
    Returns Department Tracking #
    13850 BALLANTYNE CORPORATE PLACE
   CHARLOTTE,NC,28277

Return Exceptions
Items cannot be returned if they are opened.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Ordering

Telephone Orders
For the fastest possible service it's best to order online, but please feel free to call in your order as well. Call us at 

Order Confirmation
After ordering, you will receive an automatically generated email confirmation that also acts as your receipt.

Payment, Pricing & Promotions
We accept all major credit cards, money and cashier checks. However, we will not ship an order paid by check or money order until the funds have cleared.
Sales tax is automatically included on all orders
 
Viewing Orders
If you created an account when you placed your order you may log in at any time using the credentials you set up upon creating the account at the time of your initial order. To login simply click the login link at the top right of the GOBag tactical website or click here.

 

Updating Account Information
If at any time you need to update your account on our website simply login to your account and edit any setting you wish.